I can't see a program to register, or it won't let me click the registration button?   Closed programs do not show up on the website, and if you can't click the button, it is because registration has ended.  Also, some recreation classes are full and have a waitlist.   

How do I get information about a program?  You can view the details to any program that is open click view details next to the registration button. 

How do I know if I am a resident or non-resident?  If you pay City of Star taxes on your yearly tax assessment you are a resident, everyone else is a non-resident. 

How do I get to my account to pay the balance or change information?  
Click here to log into your account you create your password the first time you enter, if you forget your password use forgot password to reset it. if you see +tps in your log in you must log in exactly the way your welcome letter states.

When do I know when practices and games are?  about 1 week prior to the season beginning, you will receive a WELCOME email, which will have your log in and team information.  When you log in you will be taken to your team page, your practice and game schedule is located there, and you can view your entire seasons schedule by clicking on the left side where it says schedule.

How do I know if I wear the blue or black shirt?  in your schedule you will see next to your team’s name either a blue house or a green arrow, the blue house means you’re the home team so wear your blue shirt and the green arrow means you are the away team so wear the black shirt.  Everyone is told to bring both to the games, just in case. 

My log-in has my email and +tps1, what is +tps1?  The system uses +tps1 to indicate that there is more than 1 person attached to this player and it tells the system to make sure everyone with this email address is classified as a family.  You might have to use +tps in your log in, but you should be able to use your email address and you family will be attached.  

How are teams formed?  Teams are computer generated and players are placed on teams by age and gender.

Can I request a coach or friend?  No

Is there play ups or play downs?  Yes - on a per individual bases and will need to be evaluated by a coach prior to playing up. 

What is the practice and game schedule?  View the details of a registration for game and practice details, it is up to the coaches when they practice.  In our programming we limit our meeting times to no more than 3 times per week, 2 practices and a game for older kids and usually 1 practice and a game for younger kids.  We try to do all sports on weeknights. 

Can we pick our practice days and times?  Coaches pick their practice days and times not parents, if you would like to make your schedule consider coaching. 

Are coaches paid?  No, our coaching staff is volunteer.  

What if I want to coach?  If you volunteer to coach you will coach your child + 1 player (this player can be either your asst. coach or a child friend).  There is a code available in the program details to receive your registration FREE if you wish to coach, please use that code. 

When should I hear from coaches or my team?  Everything is done online; you will receive an email from us about 1 week prior to the start of the season.  Our email will allow you to view your child's team and schedule, you may or may not hear from the coach, but we do encourage our coaches to email you prior to the first practice.  

Do we need uniforms?  All ages and sports need a uniform, you will see the uniforms during registration if you have the same uniform then you do not need to purchase another.  Our goal is to keep your costs down so we try to use the if the manufacture can supply them, they uniforms are not gender specific so all your athletes could use the same uniform.  If your uniform does not match the pictured uniform in the registration you will need to purchase one.

Why do the uniforms have 2 shirts?  Blue is for home games and black is for away games, the system will tell you if you are home or away.

Why do I get a lot of emails?  We try to limit emails, so we only send them out when necessary, depending on how the email is sent you could receive the same email for every child in our system, we apologize if you get too many, but we are trying to limit them.  Another reason people get emails is reminders our system is designed to email you a reminder 2 hours prior to every practice and game, you can turn this feature off in your team page, there is a button to Subscribe to Schedule Reminders Click NO, the default is set at yes and you will have to do this for every team you are with.

I am not getting emails?  Please check your SPAM folder and move us to trusted email or you’re in box.

I forgot to order, or your child's uniform does not fit any more, what do I do?  You can go to our online store 
http://staridahorec.com/online-store you can purchase uniforms, extra shirts or shorts but the online store is closed after registrations after that you will have to email Ron at [email protected] we have extra uniforms but you will have to come and pick them up.